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Return Policy

RETURNS

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we don’t offer refunds or exchanges.

To be eligible for a return, we ask that your planner be unused and in the same condition that you received it – in the original packaging. That means writing in the planner, accidentally dropping it in the manure pile at the barn, letting your dog gnaw on it, or doing anything to it that leaves it less than pristine looking makes it yours to keep.

If your order arrived damaged or incorrect, we will happily work with you to provide a replacement. Send us an email at jen@thefocusedrider.com within 3 days of receipt.

Shipping
Please do not send your purchase back to the publisher, Vervante. Instead, mail your planner to:
The Focused Rider, 1452 Hunter Drive, Wayzata, MN, 55391, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jen@thefocusedrider.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.